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Shipping & Returns

General Shipping

 

At Health and Eternity, all shipments are mailed at the standard postage costs your part of the globe.  Generally, orders placed with us will leave our warehouse within one business day.  Rarely, due to unforeseen circumstances, an order will take up to three days to ship.  If this happens we will be sure to contact you and let you know when your item will ship.  Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  Generally we will ship all orders via Australia post.  However, We reserve the right to use any carrier if the need arises.

 

Shipments To Alaska, Hawaii, Canada, and US Territories

 

We are happy to ship to one of these areas but unfortunately additional shipping may be charged.  To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process.  Costs are determined by your exact location.  All shipments to one of these areas will also ship within 3 business days however in most cases, your order will leave our warehouse within 1 business day.

 

International Shipping

 

We do offer international shipping at this time.

 

Damages & Exchanges

 

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of.  Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer so feel free to 'contact us'.  If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

 

Returns

 

Unless your item is damaged in the post then returns are NEVER accepted obviously for hygeine & security reasons. 

 

1. You decided to cancel your order

 

If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below.

 

2. You received an item whose packaging appears to have been damaged during shipping

 

If a package appears to have been damaged during shipping, the item is oftentimes still okay for use.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If the contents of your package is okay, there is no real reason to contact us or file a shipping damage claim. However If your product contents has been contaminated in some tangible way then 'contact us'. .

 

3. You've received the product but you've decided you want to return it

 

If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

 

1) The item must be unopened, unused, and still in the original packaging.

2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.

3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.

4) ALL Digital items sold ARE Final at the time of purchase. NO exceptions! 

 

If you return an item without all 1st three of the above requirements being met, the item will be refused and will come back to you and no refund will be issued.  If you meet all 1st three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone or email):

 

1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR

2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee plus our actual cost for shipping and handling.

 

In either case, you are responsible for return shipping charges to return a product back to us.

 

4. You refuse the delivery of your order, and it comes back to us

 

If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.  If the return item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.

 

5. Once all digital products have been purchased AND the download information forwarded, the purchase IS FINAL and complete. NO further corespondence shall be entered into. 

 

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